Privacy Policy - El Estudio Pilates Boutique

December 2021

El Estudio is a controller of your personal data. We respect your data and your privacy is important to us.

This Privacy Notice explains what personal data we collect and how it is used. This notice also explains what rights you have over your personal data and how you can use those rights.

You have the right to object to some of the processing which El Estudio carries out. More information about your rights and how to exercise these is set out in the «Your Rigths» section of this notice.

You can write to us at BMC Pilates Ltd, trade name: El Estudio Pilates Boutique, 1 Weaver Walk, Wembley Park, Wembley, HA9 0SQ. You can email us at info@elestudio.uk. If you have any complaints on how we use your data, please email us, or alternatively, you can contact the Information Commissioner’s Office by telephone on 0303 123 1113 or visit their website located at ico.org.uk/concerns.

Summary of how we use your data and your rights
Information we collect from you
Information we receive from third parties
How we use information and the legal basis
Data sharing
Cookies and similar technologies
Data retention
Your rights
Contact details
Which El Estudio entity is the controller?

1.- Summary of how we use your data and your rights

We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes. We also use your data when you enter competitions or awards that we organise.

We will use your data to comply with laws and regulations. We use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing carried out by El Estudio. More information about your rights and how to exercise these is set out in the «Your Rights» section of this notice.

When you give consent, you are able to withdraw that consent at any time, for instance by emailing info@elestudio.uk. You can also email info@elestudio.uk to exercise any other data rights, such as obtaining a copy of your data, correcting, deleting or restricting how we use your data. Please see «Your Rights» for more information.

You can unsubscribe from marketing communications at any time. To opt out of direct marketing, including profiling for direct marketing purposes, you can select “unsubscribe” in emails, or email info@elestudio.uk. By choosing not to receive marketing emails, you will miss out on our great offers, but will still be able to collect beans.

Our websites and app use cookies and similar technologies to improve functionality, recognise you and to customise your experience. You can reject and block cookies in your browser settings. Please see our Cokkie Notice for more information.

2.- Information we collect from you

We collect information when you purchase something or use our services or enter our competitions or awards. This includes visiting the premises, using our websites, rrss, or corresponding with us.

In particular:

We keep information you give us directly such as contact details (including name, email, address and telephone number), comments, date of birth, gender, region, frequency of visits, feedback, marketing opinions and competition entries.
We record and analyse El Estudio, the web and app visits, details of your purchases, including when you purchase or use e-Gifts, and where you take advantage of our promotions.
If there is an incident, we log information about it.
If you engage with us online via our websites or app, our cookies and similar technologies will capture your IP address, your location, and record how you use the site or app to help improve it and improve your user experience, where your browser settings or permission allows for this.
If you post information online about us or provide feedback, we keep a record.
If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information (including that you provide to us) such as emails, letters, phone calls, date of birth to our product customer information helplines including those operated by third parties as detailed in Section 5 below.
We use CCTV in our premises for the prevention and detection of crime and for safety and security reasons.

3.- Information we receive from third parties

We receive your information from other people in certain circumstances. This can happen when:

Someone buys you a Gift card or eGift. They give your name and email address, so we can send you the Gift card or eGift. Occasionally they may give us your birthday information (day and month) as well, so that we send the Gift card or eGift to you on your birthday.
You participate in market research, such as focus groups or surveys.
We may also indirectly collect from our social media partners the fact that you are using their social networks and your associated advertising identifiers.

4.- How we use information and the legal basis

We are allowed to use your data only if we have a proper reason to do so such as:

To fulfil a contract we have with you;
When it is in our legitimate interest;
When you consent to it; or
To comply with the law.

A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests. For more information on this assessment please contact info@elestudio.uk

We have set out below how and why we use your personal information and the legal basis we rely on. This is also where we tell you what our legitimate interests are.

When you buy something from us, join our Mindbody system, or enter a competition we run, we use your information to fulfil our contract with you.

We take information to communicate with you, check your identity, take payment, and provide products and services, including awarding loyalty beans if you are a El Estudio.

To run our business and pursue our legitimate interests, we use your information.

Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research.

Further details of our legitimate interests:

To run and promote our business, we use your information:

To provide and improve our products and services and to respond to you if you contact us.
To record call centre communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts and to deal with concerns or complaints that you may raise.
When we monitor El Estudio website, social media platforms such as Facebook and Twitter and online services including our mobile app and responses to email marketing. If you post comments online or in other media, we capture this information, use it to contact you, and use it to improve our products and services.
Show targeted advertisements within your social networks and to other people like you.
To run competitions and promotions and track which offers seem of interest to you.
To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.
To send you emails including offers tailored to your perceived preferences where you are a El Estudio member and your preference settings permit this. We record which emails seem to be of interest to you. Based on your purchase history and membership card usage, some El Estudio members may be offered additional loyalty beans.
To contact you where you provide us with market research feedback or pass this data to a third-party business partner of ours for panel market research analysis.
To administer and run our organised awards and to promote the awards through the publishing of winners’ details.

We also process the insight data for our legitimate interests to understand how you interact with our Facebook page and its contents and to help us improve our services and contents.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law, we:

MonitorEl Estudio accounts and Gift card and eGift usage and review CCTV, record call centre communications and emails.
Use other organisations to check the validity of the credit or debit card details you use to pay (for further details see “Data sharing” below).

To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:

We monitor, and record call centre communications, including incoming and outgoing calls and emails.
We verify your identity in certain circumstances.
We keep records to comply with health and safety legislation, including accounting for the number of individuals on our premises and logging accidents.

If you give us consent, we:

Send you electronic marketing, including promotions and offers, in relation to our products and services. El Estudio members can subscribe or unsubscribe from our marketing communications at any time.
Use cookies or similar technologies on the website, app and in marketing emails, including analytic cookies. For more details on our use of such technologies see our Cookie Notice.
Show you targeted advertisements within your social media networks if your consent is required by law (e.g. in Germany).
Through the settings on your device, send you push notifications through the app.
Use data for other purposes where we explain that purpose when we ask for your consent.

When you give consent, you are able to withdraw that consent at any time by contacting us, for instance by emailing info@elestudio.uk. If you do so we can only continue to use your data if another legal basis applies, such as when we’re required to do something by law.

Nevertheless, you have an absolute right to opt-out of direct marketing, including profiling for direct marketing purposes, at any time. You can opt out of marketing by selecting “unsubscribe” in emails or by adjusting the preference settings on your El Estudio account or by emailing info@elestudio.uk.

When the law requires us to process your data we will do so. This can include:

Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.
When you exercise your rights under data protection legislation, including when you ask to unsubscribe from our marketing communications.

5.- Data Sharing

We use third party providers for the following services:

Sending promotional offers
Customer feedback surveys
Data analysis to enable us to optimise our services.
Loyalty scheme platform
Payments’ processing to enable you to pay by credit or debit card

We may also share data with Social Networks (e.g. Facebook).

If our business is to be integrated with another business or sold, your details would be shared with our advisers and any prospective purchaser’s advisers. Your information could be passed to the new owners. (You will be notified if this happens).

Personal data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.

6.- Cookies and similar technologies

Our website, apps and marketing emails use cookies and similar technology. Full information is in our Cookie Notice. This includes information on how to adjust your browser settings to accept or reject cookies.

7.- Data retention

We keep your data to enable us to fulfil our contract with you or to provide services, whilst you are an active user of our site to administer and promote our awards and competitions or where required by law or to protect legal rights.

We always look to keep your data for the minimum time in line with data protection principles and our processes. For example, we keep:

Information on El Estudio members as follows. If you register but do not collect and/or use any beans using your card or app within 12 months, your registration beans will expire, and we will delete your El Estudio account information at that point. If you do not collect and/or use beans for 2 years, we will delete your El Estudio account information.
Personal information related to products and services purchased historically in our online shop, including Gift cards and eGifts, for as long as the personal data is required in order for us to fulfil our contract with you, as long as required to service any related warranty and for 6 years from performance of our contract with you.
Records of payment information in line with tax law and audit requirements.
Customer feedback and correspondence with our customer services teams for up to 2 years afterwards, depending on the nature of the interaction and any applicable law, such as health and safety. This enables us to respond to any questions or complaints.
We may show advertisements on your social network newsfeed and to other people like you for 2 years after our last contact from you.
Information to maintain records according to rules that apply to us.

If you unsubscribe from marketing communications, we keep a record of this request indefinitely to ensure we do not send you direct marketing again.

We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.

8.- Your rights

You have rights over your personal data.

You can:

ask for a copy of your information;
ask for information to be corrected;
ask for information to be erased or deleted;
ask for us to limit or restrict processing;
object to us processing your data, in particular, where we do not have to process the data to meet a contractual or other legal requirement and in relation to processing for direct marketing purposes, including profiling for direct marketing purposes;
ask us to send you a copy in a structured digital format or ask for us to send it to another party.

Some rights, however, may be limited. We may be obliged by law or regulation to keep information. We must respect other people’s privacy as well, which means we may need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. On occasion there may be a compelling legitimate interest to keep processing data.

If you want a copy of your data, to object to how we use your data, or ask us to delete it or restrict how we use it or, please see Contact details below. To process a request from you, we may need to confirm your identity to ensure we’re accessing the right data.

You have a right to complain in the UK, the authority is the Information Commissioner’s Office (the “ICO”).

9.- Contact details

To exercise any of your rights or to withdraw consent you can email: info@elestudio.uk

To discuss or change your El Estudio account details, including preference settings, you can log into ‘My Account’ and go to (account details) and Contact Preferences or contact customer services at info@elestudio.uk

For any queries relating to data protection, please contact El Estudio Data Protection Officer by email at dpo@elestudio.uk or write to them at Data Protection Officer, BMC Pilates LTD, 1 Weaver Walk, Wembley Park, Wembley, HA9 0SQ.

We may change or update this notice from time to time. We will communicate these as appropriate – for example, by updating our website or, where legally required, by actively telling you about the changes.

10.- Which El Estudio entity is the controller?

The controller for your information is BMC Pilates LTD, 1 Weaver Walk, Wembley Park, Wembley, HA9 0SQ.

When you visit our Facebook page, Facebook Ireland will collect certain personal data from you and they will give us anonymous analytics data about you. This is called insight data and you can find more information about how Facebook processes it here. Facebook and El Estudio are joint controllers over the insight data. For any other processing we are separate controllers, please refer to Facebook’s Data Policy to understand how they process your personal data.

If you would like to exercise your data subject rights over this insight data please contact us or Facebook.

Please remember that when you click a link to go from our website to another website, our Privacy Policy no longer applies. Any browsing and interaction on another website, is subject to that website’s or third-party notices and policies which we recommend you read. This policy applies solely to data collected and processed by El Estudio.